|—||Pico Iyer (via sorakeem)|
March 10, 2014
Three Ways to Listen More Actively
Active listening, combined with trying to understand others’ perspectives and points of view, is the most effective form of listening. It can help you get the best from your employees — and propel you to a class of your own as a leader. To listen more actively:
Recognize verbal and nonverbal cues, such as tone, facial expressions, and other body language. Pay attention to what others are not saying, and probe a bit deeper: “You seem excited (happy, upset…), and I’d like to hear more about your perspective.”
Assure others that you’ve heard what they have to say, and encourage ongoing communication with appropriate replies such as verbal acknowledgements, clarifying questions, or paraphrasing, as well as non-verbal behaviors such as facial expressions, eye contact, and head nods.
To show others that you’ll remember what they said, summarize key messages at the end of your conversation.
|—||“Three Ways Leaders Can Listen with More Empathy” by Christine M. Riordan.|
31/365 for the love of words
There’s a reason why people say ‘Um’ or ‘Ah’ in a conversation! What is it?
We’re all guilty of using the words ‘um’ or ‘ah’ while trying to figure out what we are going to say next, especially when we are nervous. Are you wondering why we make these unusual sounds while trying to think? Well,…
Words and phrases are fundamental building blocks of language and culture, much as genes and cells are to the biology of life. And words are how we express ideas, so tracing their origin, development and spread is not merely an academic pursuit but a window into a society’s intellectual evolution.
Digital technology is changing both how words and ideas are created and proliferate, and how they are studied.